Services and Support
AlphaGen’s solutions go far beyond just supplying great software. Our team of dedicated and experienced consultants are able to combine their expertise in business systems, software development, infrastructure, project management, training and support to steer you through the whole process – from initial consultation to post-implementation support.
We work hard to get your new system running in the shortest possible time and at the most cost-effective price.
Project Management
A successful changeover to a new system requires a structured, controlled and monitored approach. Establishing the framework for this approach from the start helps AlphaGen and its clients forge a successful partnership throughout the implementation and beyond.
AlphaGen uses experienced Project Managers to be the day-to-day liaison point for the client. They have extensive product knowledge and the right skills to manage an implementation.
Responsibilities include:
- Preparing the Project Plan (in conjunction with the client)
- Managing the project resources, including external suppliers if necessary
- Maintaining contact with the client throughout the project
- Defining the scope and timescale of the project (in conjunction with the client)
- Performing the Stage and Quality Assurance reviews.
Consultancy
AlphaGen's Professional Services team use their skills and experience to understand your particular business and to advise you on what solutions and products will best promote your business goals.
Their impressive track record of implementing successful business solutions for a wide range of enterprises is based on knowing how our software can be integrated with the latest technology to fulfill your business aspirations.
Using tried and tested methodologies, they make the process of taking on a new system – from initial discussions to the final implementation – simple, smooth and profitable.
Training
No matter how great the technology, it is people who make businesses work. With this in mind, AlphaGen regards its training and education programmes as pivotal to the success of its implementations. AlphaGen provides comprehensive training to your staff as part of the project, thereby enabling your business to benefit immediately from your new system.
All our trainers are expert in our products and solutions, and are able to explain simply and clearly to your staff how to use our software, no matter what their present skill levels.
Our experience of working with a wide variety of companies, requiring a versatile and sensitive approach to training from us, means that we are able to understand and overcome any worries your staff may have when faced with using a new system.
Support
AlphaGen’s dedicated, highly-skilled support team is on call 9 – 5.30, Monday to Friday, to help you with any of your software problems.
We use a call tracking and monitoring system to ensure a prompt, effective response to your problems and to help us evaluate our service to you.
You will find our support team friendly, knowledgeable and able to resolve any issues quickly and professionally.
The Support Team number is: 020 7284 8484.
Infrastructure
AlphaGen’s consultants are expert in integrating servers, networks, PCs and software to help you exploit your data to the maximum.
Our IT people have wide experience of the unique infrastructure needs of many types of companies. Working in tandem with our business consultants, they are able to make your technology work towards growing your business.
Development
AlphaGen’s programmers are expert at tailoring our solutions to support your business processes.
All our programmers keep abreast of developments in the software we provide and, just as importantly, are fully aware of the wider business context: your business goals, the needs of your staff, and the best way to implement the solutions devised between you and our consultants. Our programmers know our software inside out; they also know that our software is a means to achieving business success for your company