Epicor VistaBenefits
CRM
Vista CRM provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle. Vista CRM broadens the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it’s needed.
Providing Solutions to Meet Your Business Goals
- Reach new customers while retaining existing customer communities
- Enhance internal efficiencies
- Drive new product introduction
- Automate marketing activities
- Improve execution of customer service
Sales Management
The primary goal of business is to grow profitably. Whether through attracting new customers or retaining existing ones, strong sales management is essential. Sales force automation (SFA) can strengthen your ability to increase revenue by enabling you to convert more prospects to customers and target the highest value opportunities. Comprehensive SFA strategies aid proactive communication and ensure everyone who interacts with customers has accurate and complete information at their fingertips.
Vista sales management can improve both the efficiency and effectiveness of your sales team. It helps sales teams manage their opportunities and automate administrative tasks — allowing them to focus on building lasting profitable relationships.
Supply Chain Management
The primary purpose for the existence of any supply chain is to satisfy customer needs and business profits. Supply chain activities begin with a customer order and end when a satisfied customer pays for their purchase. This is often referred to as perfect order fulfillment, from quote-to-cash. Everything that happens in between should be driven by the single goal of adding value to the inputs and making it closer to whatever the end customer requires.
But not all supply chains add value. Companies that invest in supply chain management tools to identify such activities can work on reducing and eliminating these non-added value activities, becoming what is referred to as lean businesses. Such companies can deliver products and services to market faster, cheaper and with better quality, gaining a compelling advantage over less efficient competitors.
Production Management
Built using a true service-oriented architecture, Vista enables continuous performance initiatives, real-time connectivity and intuitive business intelligence, from the shop floor all the way through to your supply-chain partners providing greater business agility in pursuit of perfect customer service. Scalable, flexible, configurable - trust your production management to Vista for a modern approach to manufacturing excellence.
Planning and Scheduling
Whether your business focus is providing services, manufacturing products, distribution, or a combination of all of these, you have a fundamental need for precise and flexible resourcing, planning and scheduling.
Epicor uniquely understands the complex planning and scheduling needs of global enterprise businesses as well as single and multiple site businesses and offers solutions to bring greater operational visibility and control to these customers.
Product Data Management
Epicor offers software solutions for manufacturers that manage the information traditionally contained in engineering documents, plant floor routings, change orders, sales orders and quality documentation, within a single solution that shared across the enterprise. Vista Product data Management handles all aspects of a product’s lifecycle, as well as enabling enterprises to control the enormous amount of electronic documents that they produce — supporting collaboration throughout the value chain.
Service Management
With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.
Taking full advantage of the product and customer life cycles is now more important than ever before, although many businesses are missing out on revenue opportunities – unable to keep up with the demand for service or unable to identify most valuable customers and their needs. Service management solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.