Epicor Enterprise Benefits
CRM
Enterprise CRM provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle. Enterprise CRM broadens the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it’s needed.
Providing Solutions to Meet Your Business Goals
- Reach new customers while retaining existing customer communities
- Enhance internal efficiencies
- Drive new product introduction
- Automate marketing activities
- Improve execution of customer service
Supply Chain Management
The primary purpose for the existence of any supply chain is to satisfy customer needs and business profits. Supply chain activities begin with a customer order and end when a satisfied customer pays for their purchase. This is often referred to as perfect order fulfillment, from quote-to-cash. Everything that happens in between should be driven by the single goal of adding value to the inputs and making it closer to whatever the end customer requires.
But not all supply chains add value. Companies that invest in supply chain management tools to identify such activities can work on reducing and eliminating these non-added value activities, becoming what is referred to as lean businesses. Such companies can deliver products and services to market faster, cheaper and with better quality, gaining a compelling adEnterprise over less efficient competitors
Service Management
With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.
Taking full adEnterprise of the product and customer life cycles is now more important than ever before, although many businesses are missing out on revenue opportunities – unable to keep up with the demand for service or unable to identify most valuable customers and their needs. Service management solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.
Human Capital Management
Human Capital Management (HCM) refers to solutions that manage an organization's most valued assets – its employees – in a strategic and coherent manner.
Today’s HCM solutions demonstrate the progression beyond the confines of the HR department and core payroll services and human resource management systems to managing and developing talent and labour resources on a global scale – strategically and cost effectively.
Epicor HCM solutions help you maximize your most important resources – your people, by providing faster and more efficient people support. With customers in over 140 countries, Epicor understands what it takes to support and manage human resources on a global basis.